Privacy Policy

R. S. Thompson, LLC (“we,” “us”) respects your privacy. This policy explains what information we collect through rstjunkremovals.com and how we use it.

Information we collect

• Information you give us: when you request a quote or contact us, we collect your name, phone number, email address, job address or ZIP code, service details, preferred date and time, and any photos you upload.
• Text-message consent: if you check the SMS consent box, we record that you agreed, the wording you agreed to, the date and time, and basic technical details (such as IP address and browser type) as proof of consent.
• Website analytics: we use privacy-friendly analytics (Vercel Web Analytics) to count page views and understand how the site is used. It does not use cookies to track you across other websites.

How we use it

• To respond to your request, prepare estimates, schedule and perform services, and follow up about your job.
• To send text messages about your quote and scheduling, only if you opted in.
• To keep business records, prevent spam and abuse, and improve our website and service.

We may use software tools, including automated assistants, to help us organize requests and follow up with you on our behalf. Those tools work under our direction and are subject to this policy.

Text messaging (SMS)

If you opt in, we may text you about your quote request and scheduling. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of getting a quote or purchasing any service.

We do not sell, rent or share your mobile phone number or text-messaging consent with third parties or affiliates for their marketing or promotional purposes.

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business (for example, website hosting, secure file storage, email delivery and payment processing), when required by law, or to protect our rights and safety.

How long we keep it

We keep quote requests and job records for as long as needed to serve you and meet our legal and accounting obligations, then delete or anonymize them.

Your choices

You can ask us to access, correct or delete your information by emailing reggie@rstjunkremovals.com or calling (704) 577-9952. You can opt out of texts at any time by replying STOP.

Security

Photos and quote details are stored in private, access-controlled storage. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

Children

Our website is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The “last updated” date above shows when it last changed.

Contact

R. S. Thompson, LLC
4111 E Rose Lake Dr, Charlotte, NC 28217
(704) 577-9952 · reggie@rstjunkremovals.com