Frequently asked questions
Straight answers, no runaround.
Don’t see your question? Call or text and you’ll talk directly with the owner.
01What types of junk removal services do you offer?
We remove indoor clutter, old furniture, appliances and mattresses; yard debris including tree branches and fallen trees; and demolition material such as old storage sheds. We also supply and deliver gravel and mulch.
02Do you serve both residential and commercial customers?
Yes. We work with homeowners, landlords, property managers, real estate investors, contractors, builders and small business owners in Charlotte and the surrounding areas.
03Where are you located and what areas do you serve?
R. S. Thompson, LLC is based at 4111 E Rose Lake Dr, Charlotte, NC 28217. We serve Charlotte and the surrounding communities across the metro area. See our Service Areas page for details.
04How can I book a junk removal or demolition service?
Call or text (704) 577-9952, or send a quote request online with a few photos. We operate 24/7 by appointment, so we’ll find a time that fits your schedule.
05What payment methods do you accept?
We accept Cash App and major debit and credit cards.
06Are you a veteran-owned business?
Yes. R. S. Thompson, LLC is veteran-owned and family-run, founded by Reginald Thompson, a U.S. Army veteran with more than 10 years of property cleanout experience.
07Do you offer a military discount?
Yes. We take 10% off for active-duty service members, veterans, and National Guard & Reserve. Mention your service when you book, or check the military box on the quote form.
08What makes your service different from larger junk removal franchises?
As a small, veteran-owned business we offer faster turnaround, more personal and flexible service, and direct communication with the owner, so nothing gets lost between a call center and the crew.
09Do you offer demolition services for small structures?
Yes. We specialize in the safe demolition and removal of storage sheds and small outbuildings, helping clients reclaim yard space or prepare for new construction or landscaping.
10Can you remove fallen trees and large yard debris?
Absolutely. We remove fallen trees, tree branches and general yard waste to keep your property safe and clean.
11Do you provide gravel and mulch delivery?
Yes. We supply and deliver gravel and mulch directly to your property for landscaping and surface-preparation projects.
12Are your disposal practices environmentally friendly?
We prioritize sustainable disposal, recycling, donating and reusing materials whenever possible, as part of our commitment to the community and the environment.
13Can you accommodate urgent or after-hours service requests?
Yes. We operate 24/7 by appointment, which allows evenings, weekends and short-notice bookings for time-sensitive jobs.
14Is there a free consultation or estimate available?
Yes. Consultations and estimates are free. We assess your junk removal or demolition needs and give you transparent pricing tailored to your project.
15What items do you not accept for removal?
We handle a broad range of junk and debris, but certain hazardous materials or items regulated by law may not be accepted. Contact us to discuss specific items.
16How quickly can you respond to a service request?
Thanks to our small, agile team and local focus, we typically respond faster than larger franchises and can often schedule appointments quickly to meet your deadline.
Free estimates · No obligation
Ready when you are. Day or night.
Send a few photos for a free, upfront estimate, or call and talk directly with the owner. We work 24/7 by appointment.